Shipping policy

Production & Dispatch

We proudly design and oversee every piece from our UK headquarters. To ensure your artwork arrives swiftly and in pristine condition, we operate a refined global production network. By crafting and dispatching your order from our regional hub closest to your destination, we drastically reduce transit times and carbon emissions while maintaining strict, end-to-end control over our gallery-grade quality.

Order Processing

Every piece is made to order and carefully reviewed before dispatch. Standard order processing is completed within 48 hours, Monday through Saturday. During periods of exceptionally high volume, please allow up to 72 hours for your custom print to be prepared. You will receive tracking details via email the moment your artwork leaves our facility.

Shipping & Transit

We ship worldwide using globally recognized regional carriers. All orders shipped to the United Kingdom, the United States, and Australia automatically receive complimentary Free Tracked Shipping. For the rest of the world, we offer Free Tracked Shipping on all orders over $35 USD, with a transparent flat rate applied at checkout for smaller orders. Estimated delivery times may vary based on your exact location.

Transparent Costs

We provide transparent, region-based flat shipping rates alongside complimentary delivery on qualifying orders. Costs are calculated at checkout based on your final destination and order value. Because we craft and dispatch your artwork from within your specific region, your order will not be subjected to unexpected import taxes, tariffs, or customs delays at your door.

Tracked & Insured

Every order dispatched is fully tracked and comprehensively insured. In the rare event of a delay or damage whilst in transit, our team will immediately step in to resolve the issue on your behalf.

Packaging & Protection

Your artwork is shipped in gallery-grade protective packaging. Unframed prints are secured in either reinforced mailing tubes or rigid, hard-backed envelopes.

Framed artwork is suspended and protected within heavy-duty, double-walled corrugated boxes to ensure it arrives in pristine condition, ready-to-hang.

Returns & Refunds

Every single print is made-to-order. We strictly enforce this production model as a commitment to our craftsmanship. This ensures that every piece of art rolling off our printers heads straight to you, meaning you never receive an old, warehouse-stored item.

Due to this bespoke process, we do not accept standard returns or exchanges for a change of mind. However, your purchase is fully protected by our 30-Day Quality Guarantee. If your artwork arrives damaged, incorrect, or is lost in transit, please contact us at contact@artfultravelpast.com within 30 days of delivery.

Please include your order number and photographs of the damage to both the item and the external packaging. We will swiftly process and expedite a replacement or authorise a full refund at your preference.

We stand entirely behind our quality and strive to provide art that lasts a lifetime.

Please note: If return is authorised for any other reason, all return shipping fees and associated cross-border costs remain the responsibility of the customer.